Refund Policy
Last updated: October 2026
Merchant of Record
All purchases of Casaly publications are processed by Blink.store, our merchant of record. Blink facilitates the financial transaction and payment reconciliation.
Customer Support & Refund Requests
Casaly handles direct customer care and review of refund inquiries. We want every customer to have a positive experience with our materials.
Because our publications are instant digital downloads, exact refund eligibility is subject to confirmation with Blink's standard merchant terms.
If you experience technical issues downloading your files, receive a damaged or unreadable file, or make a duplicate purchase in error, we will resolve it promptly or process a refund.
How to Request Help
Email our support team directly:
Please include the email address used at checkout and your order reference so we can locate your purchase quickly.